· Diagnosis and resolution of hardware/software problems

· Data recovery

· Software and hardware upgrades

· Preventive maintenance

– Hard drive directory repair

– Reinstallation of OS X

– Backup plan

· Buying assistance and setup for new hardware, including:

– iMacs and Mac Minis

– MacBooks and MacBook Pros

– Mac Pros and Xserves (including RAID systems)

– iPhones and iPods

– Printers

– Scanners

· Training in the use of Apple and third-party software, including:


– OS X

– BootCamp install of Windows XP (SP2) and Vista

– Mail, Safari, iTunes, iChat, Address Book, iCal

– iLife (iPhoto, iMovie, iDVD)

– iWork (Pages, Keynote, Numbers)

– Time Machine

– Microsoft Office Suite (Word, Excel, Entourage, PowerPoint)

– Adobe Creative Suite (Acrobat, Photoshop, Illustrator, InDesign)

– QuarkXpress

– Quicken and QuickBooks

– EyeTV

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